FAQ

Find below some answers to our frequently asked questions.  If there's anything else we can help you with, please contact us.  

 

What's a skinny tie?
Skinny neckties are ties that are less than 3 inches in width at its widest point.  

We generally carry skinny ties that are anywhere between 2 to 2.75 inches in width. Aside from picking the right fabric colour and design, there are no hard and fast rules as to when its ever appropriate to wear a skinny tie, so long as it is proportionate to your body shape and type (Fit is king and it will always be) .    

 

What’s your packaging like?

All of our products are delivered to our customers in bare, no-frills postal packaging. We don’t provide gift-wrapping service because 1.) it allows us to keep the prices down, and 2.) we use to provide such services upon request, but were consistently out-done and blown away by our customers’ superior creativity in the gift-wrapping department. Since then we’ve threw in the towel and let our customers work their magic themselves.    

 

Shipping

How much does standard shipping (within Australia) cost?
Free! All our products come with free standard shipping at any quantity, whether you buy one, two, or an entire crate.  
How long does standard shipping (within Australia) take? 
We typically take one business day to receive your order, process it and send it. Thereafter Australia Post will endeavour to dispatch all orders and deliver to your location within 3-10 business days. If no one is home to accept delivery, we trust that Aus Post will make every effort to leave your order in a secure, dry place. All orders above $150 however, are delivered with signature on delivery (unless you instruct us otherwise).
How much does express shipping (within Australia)
cost?
We charge $10 for express shipping within Australia upon checkout.  
How long does express shipping (within Australia) take?
We typically take one business day to receive your order, process it and send it. Express Post provides next business day guarantee between all capital cities as well as several other regional centres.
How much does shipping to an international location cost?
We charge $20 for international shipping.
 
How long does international shipping take?
Skinnytie ships via registered airmail with Australia Post for all international orders. Australia Post can deliver up to 190 countries in 3-10 business days.  We cannot guarantee arrival in that period for obvious reasons (such as the fact that our planet is a pretty big place and airplanes hadn't gotten any faster since the ‘60s).  We can, however, guarantee that we will send your purchase off promptly towards your shores as soon as your order is received.

 

Returns/Exchanges/Refunds

How do returns work?
We most definitely accept returns if there's an issue with what you've ordered within 30 days of the purchase date.  Just shoot us an email and we'll get right onto fixing the issue.  Typically, the process will have you return the product (in the same condition we sent it with the packaging) so we can find out what went wrong and get the issue rectified.  Depending on the issue we will exchange your product, provide you with store credit or issue a refund.  Check out our detailed return policy here.  Any questions, feel free to contact us.  

 

Other tidbits

What forms of payment do you accept?
We accept all Visa, Mastercard, Amex, and Discover credit and debit card payments, all of which are processed by Paypal upon checkout completion. You don't need a Paypal account to complete credit and debit card payments. Naturally, we also accept Paypal account payments. 

GST
All prices displayed include GST

Privacy Statement
Skinnytie owns the information collected on the site.  We don't sell, rent or share any information without your prior consent.  
We sometimes send you some relevant information with special offers if you have opted into our mailing list.  Feel free to opt out at any time via the unsubscribe link in the email though we'll be very sad to see you go.  Please feel free to check out our detailed privacy statement here.